Binding: Audio Cassette
Dewey Decimal Number: 153.6
EAN: 9780972446228
Edition: Abridged
Format: Abridged, Audiobook
ISBN: 0972446222
Label: American Media International
Manufacturer: American Media International
Number Of Items: 1
Publication Date: June 25, 2003
Publisher: American Media International
Studio: American Media International

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Accessories:

• Tanita BC533 Glass Innerscan Body Composition Monitor

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Editorial Review:

Product Description:
Crucial Conversaions gives people the tools to handle life's most difficult and important conversations.




Rating: - Everyone should read this book!!
I bought several books to help me with a challenging situation. This was by far the most helpful. And reading it has made me look at many other relationships and difficulties in a new light.
An unexpected result of this book, was that I could see clearly mistakes that I had made myself. It made me take responsibility for my half of past conflicts.
I thought this book would teach me how to win an argument, instead....I learned how to forgive---others and myself.
I only wish ... Read More

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Rating: - somewhat helpful
This book is heavy on the "Why" a crucial conversation should take place but does not go into enough detail on "How" to actually conduct a crucial conversation. After reading the excerpt, I was excited to order the book but part way through it, I felt like I wasn't getting the info I needed.

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Rating: - Back to Basics
I decided to use this book for my administrative staff. We are a small nursing home with 10 managers. We all were having difficulty dealing with the day to day stressors. This book has taught us how to have effective conversations with our staff and make better decisions. I recommend it as a basic tool to get the thought processes going to improve communication

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Rating: - For when things get crucial
We all face situations in life where things are tense and saying the right things is critical. This is what the authors call a "crucial conversation," as opposed to a casual discussion. Crucial conversations happen between two or more people when opinions vary, stakes are high, and emotions run strong. Whether you are approaching a boss who is breaking his or her own policies, critiquing a colleague's work, or talking to a team member who isn't keeping commitments, keeping the conversation productive ... Read More

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Rating: - Change Your Life
I have been in sales and sales management for a long time and am skeptical of "improvement" books. I read this as part of a course in effective communication (not willingly) and was really surprised by the original approach and effective process. Two years later, I have to say that this book has improved my life. I have always hated confrontation, but this completely changes the playing field. It is an empathetic approach that allows all involved to come away feeling respected and satisfied, even ... Read More

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